BC.Game names a new CEO and returns 100,000 DOT from the Hyperbridge exploit

Image: BC.GAME on X

BC.Game announced on 27 October that Ali "Ako" Muhanned is its new chief executive, CDC Gaming Reports wrote that day. He previously worked on brand strategy and international partnerships, and says he has been involved with the business for years, mostly behind the scenes. His stated focus is player trust, the platform experience and international growth.

The part that matters to players is a set of three commitments: monthly open sessions where he answers player questions, a dedicated escalation channel that sends unresolved player issues to a team reporting directly to him, and regular public progress reports on the issues players raise most. The first live session is scheduled for 7 November.

He replaces Kar Kheng Giam, who Bitcoin Chaser reports was brought in during March 2026 to lead a push into regulated markets and left in July. Giam later told NEXT.io that the job he was hired for did not match what was happening inside the company; BC.Game said it had had a pleasant working relationship with him. Bitcoin Chaser adds that deposits, withdrawals and bonuses are unaffected for now.

Promises are not results. A CEO escalation route could help with the blocked-withdrawal and uncredited-deposit complaints that fill BC.Game's review pages, but none of the three commitments has a published process, response time or independent check yet. The progress reports, if they appear, will be the first test.

BC.Game said on X on 22 October that it had finished returning 100,000 DOT tied to the April exploit of the Hyperbridge cross-chain bridge, Coin Edition reported on 23 October. BC.Game says it flagged the suspicious deposit on 13 April, the day attackers forged cross-chain messages to mint about one billion unbacked bridged DOT, and moved the tokens to its own hot wallet and froze them on 15 April.

The return followed an order from Nigeria's Federal High Court in Abuja dated 22 September and a request from INTERPOL, alongside Hyperbridge's own recovery appeal, Cryptonews reports. Losses from the exploit were first put at about $237,000 and later at roughly $2.5 million. Hyperbridge has not said how the returned tokens will be distributed.

For a player this is a mixed signal. Intercepting and freezing a suspicious deposit shows working transaction monitoring. It also shows that BC.Game can and does freeze funds sitting on accounts, which is the same power players complain about when their own balances are held.

Trustpilot still withholds BC.Game's score, saying the rating is unavailable because of a breach of its guidelines. As of 29 October the page showed 3,818 reviews, 816 of them in the last 12 months. Of the six reviews dated 22 to 29 October, five were one-star and one five-star. The one-star reviewers report an Indian rupee UPI deposit of 50,000 INR marked failed, deposits from 15 October never credited, a chat mute that became a permanent ban, and losses they blame on the games; the five-star reviewer praised fast deposits and withdrawals.

BC.Game replied to all six. It said the 50,000 INR order was marked successful on 23 October, that two 15 October deposit orders were still at "Created" status with no open ticket and asked for receipts, asked the banned player for their user ID and screenshots, and pointed the others to its provably fair guide and responsible gambling tools. These are reviewers' accounts, not findings.

AskGamblers, checked on 29 October, lists 152 complaints with 114 resolved (two more complaints than a week earlier, with the same number resolved) and an average response time of two days. One open complaint reports a $300 account blocked after a deposit.

The operator history has not changed. On 12 November 2024 a Curaçao court declared two former operators of the brand bankrupt in a case over more than US$2.1 million in withheld player balances, which BC.Game called erroneous and appealed, according to CryptoSlate's company profile. We found no outcome of that appeal this week. The current operator, Twocent Technology Limited of Belize, runs on an Anjouan licence, an offshore licence with limited routes for player disputes, which we have not confirmed on a public register. Trustpilot's score remains suspended.

BC.Game answered every review it received this week and resolved at least one disputed deposit in public. It complied with a court order on stolen funds, and its new chief executive has put specific complaint-handling promises on the record, which players can now hold it to. None of this is enough to change our Poor rating, explained in full in our BC.Game review.

BC.Game does not hold a UK Gambling Commission licence, and a casino needs one to offer gambling in Great Britain, so UK players would sit outside GAMSTOP and UKGC protections. Crypto balances move with the market, transfers cannot be reversed, payouts usually come in the coin deposited and bonuses carry wagering rules. Gambling is for over 18s only; BeGambleAware offers free, confidential help.

The first open session on 7 November, whether the escalation channel and progress reports appear with real numbers, and any news of the Curaçao appeal. The Crypto Casinos hub compares BC.Game with others, and it appears in our Bitcoin casinos, Ethereum casinos, USDT casinos, altcoin casinos, provably fair casinos, crypto slots casinos, crypto live casinos and crypto sportsbooks lists.

• CDC Gaming Reports: Ali "Ako" Muhanned named CEO of BC Game
• Bitcoin Chaser: BC.Game names Ali "Ako" Muhanned as new CEO
• Coin Edition: BC Game returns 100,000 DOT to Hyperbridge after INTERPOL intervention
• Cryptonews: BC Game returns 100,000 DOT to Hyperbridge
• Trustpilot: BC.Game reviews
• AskGamblers: BC.Game Casino review and complaints
• CryptoSlate: BC.Game company profile
• BC.GAME on X

Who is the CEO of BC.Game?

Ali "Ako" Muhanned, announced on 27 October 2026. He previously worked on BC.Game's brand strategy and international partnerships. He replaces Kar Kheng Giam, who joined in March 2026 to lead a push into regulated markets and left in July. BC.Game says deposits, withdrawals and bonuses are unaffected by the change.

What has BC.Game's new CEO promised players?

Three things: monthly open sessions where he answers player questions, starting on 7 November; a dedicated escalation channel for unresolved issues, handled by a team reporting to him; and regular public reports on the problems players raise most and what is being done. None has a published process or response time yet.

Why did BC.Game return 100,000 DOT to Hyperbridge?

The tokens came from the April 2026 Hyperbridge exploit. BC.Game says it flagged the deposit on 13 April and froze it on 15 April, then returned it after a 22 September order from Nigeria's Federal High Court in Abuja and an INTERPOL request. It announced the return on 22 October. Exploit losses were later put at about $2.5 million.

Why is BC.Game's Trustpilot score hidden?

Trustpilot shows BC.Game's rating as unavailable because of a breach of its guidelines. As of 29 October 2026 the page still listed 3,818 reviews, 816 from the last year. BC.Game replies to most reviews, often asking players to send a user ID by direct message on X.

18+ only. Gambling can be addictive; set limits and never chase losses. Free, confidential support: BeGambleAware.